Beep Director of Platform Operations - Orlando, Florida

 

The Director for Platform Operations is a leader of our Platform Operations team and is responsible for all operational processes, quality control, and technical troubleshooting surrounding Beep technologies across different platforms. The position requires a process-oriented perspective, strong communication and management skills, and a drive towards scalable and reliable operations. Success in this role requires deep technical and operational expertise across cloud platforms.

 

Essential Responsibilities:

  • Maintain in-depth expertise in the constantly evolving autonomous technology landscape across technical capabilities, process integration, quality control, and platform integration

  • Create, implement, and optimize the approach for delivering high-quality, scalable NOC environment technology.

  • Documenting workflow and quality control, defining process and deliverables, identifying talent and skill requirements, and training team members

  • Manage internal and external service teams to ensure consistency and quality performance, timely issue escalation and remediation, and process optimization

  • Learn & Develop teams to define, design, and rollout new tools to improve the efficiency and quality of operations

  • Build strong working relationships with Beep technology partners, clients, vendors, and internal teams to collaborate on service delivery, assess educational needs, provide thoughtful leadership, and optimize engagement methods

  • Coordinate ongoing meetings to educate self and others about evolving tech solutions; inform product roadmaps; recalibrate internal processes, policies, and templates relative to platform iterations; and ensure a healthy and collaborative relationship

  • Contribute to integration efforts with internal business groups across search, social, programmatic, account management, product, and technology teams

  • Maintain expertise on the ever-evolving marketing technology landscape, with subject matter expertise in one or more of the following areas: DMP (Data management Platform), CRM data management & onboarding, application of analytics tools, data visualization

  • Travel up to 50%

 

Required Skills: 

  • Master's degree in computer science, engineering or related technical fields

  • 7+ years required technical and operational experience across cloud technologies, such as: AWS, VMware, Azure

  • Experience / Understanding of 1) VMware, 2) AWS, 3) Microsoft Active directory, 4) Databases (SQL, Mongo, etc.), 5) Microsoft project, 6) Monitoring solutions (Nimsoft, Science logic), 7) Windows and Linux operating systems 8) Python programing 9) PowerShell

  • Demonstrated knowledge of planning and deployment of software stack on a cloud platform

  • Demonstrated effectiveness in breaking down complex client challenges into clear opportunities, especially when communicating on highly technical subject matter

  • Demonstrated ability to collaborate with cross-functional peers, managers, subordinates, and partners to achieve business results

  • Excellent project management skills with an aptitude for independently managing multiple projects

  • Ability to provide an articulate point-of-view while speaking with diverse audiences, including clients ranging from CMO’s to CEO’s

  • Analytical mindset with knowledge and passion for data and technology

  • Creative thinker that is willing to challenge the norm to improve product offerings

  • Proactive individual with strong problem-solving skills and an entrepreneurial spirit
     

Beep provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.

This job description in no way states or implies that these are the only duties to be performed by this position.

The employee will be required to follow any other instructions and to perform any other duty requested by the supervisor.

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6900 Tavistock Lakes Blvd, Suite 400, Orlando, FL 32827

Tel (321) 348-6879 | info@go-beep.com