Frequently Asked Questions
What is Move Nona?
Move Nona is a bold new approach to transportation providing Lake Nona residents and visitors with a variety of efficient and inter-connected ways to get around. The shuttle will be operated by Beep, an autonomous mobility solutions provider headquartered in Lake Nona. Move Nona’s autonomous shuttle service is launching in September 2019.
What are autonomous shuttles?
An autonomous vehicle (AV), also known as a driverless or self-driving vehicle, is an electric vehicle capable of sensing its environment and moving with little or no human input. The shuttles are manufactured by NAVYA, a leading company in the autonomous vehicle industry based in France.
Who is NAVYA?
Founded in 2014, NAVYA is a leading company in the autonomous vehicle and shared mobility solutions markets. NAVYA develops and manufactures autonomous vehicles for public roads and private sites and has safely transported more than 350,000 passengers in over 20 countries worldwide.
Why is Lake Nona getting shuttles?
As a smart and connected community, Lake Nona is always finding innovative ways to improve the quality of life for everyone who lives, works, and visit here. As part of that effort, we developed Move Nona to support multiple transportation options to make it easy to travel throughout our community. Lake Nona is already home to more than 40 miles of paved and unpaved trails, EV charging stations, community shuttles, and a car share program featuring Tesla Model 3s at Pixon.
What safety features do the shuttles have?
Each shuttle is equipped with seat belts and an emergency kit on board. The shuttles are in constant communication with the Beep command center in Lake Nona Town Center. The command center continuously monitors the movement and operation of the shuttles and can communicate with the shuttle attendant at any time. Each shuttle is equipped with cameras so the command center can see outside and inside the shuttle.
Earlier this year, Beep hosted a first-of-its-kind training for nearly 100 emergency personnel from both Orange County and City of Orlando fire rescue, EMT, and police departments. The training taught the attendees how to interact with the vehicle in emergency situations and included a hands-on session on how to drive the vehicle manually should there be a need.
Is there a way I can see where the shuttles are and when they will arrive at their designated stop?
Yes, go to our Beep Rider Portal on the web and you can see where the shuttles are and when they will get to their next stop. Simply click on the stop that you want to see (The circles at Pixon and at Canvas for now) and you will get a pop up with the minutes and the shuttle number. (Note: ( 3' equals 3 minutes away)
Is there a customer service center and how do I contact them?
For issues specific to the autonomous shuttle service, you can call 1-888-GOBEEP1 (1-888-462-3371) to reach the Beep Customer Service Center and find real-time shuttle updates on Twitter by following @beepmovenona. For any additional questions, you can also email email@example.com.
What are the shuttle hours?
At launch, the shuttles will operate daily from 10 a.m.- 2 p.m. and 6 - 10 p.m., though hours may change as the shuttles become more integrated with traffic flow.
Who can ride the shuttles?
The shuttles are open to Lake Nona residents and visitors who would like to use the service. Children under the age of 16 who are accompanied by a parent or adults over the age of 18 may ride the shuttle.
Are the shuttles ADA compliant?
The shuttles are wheelchair accessible with a manual ramp stored on the shuttle. It is not currently ADA compliant as it was originally designed with European accessibility standards in mind. The manufacturer is currently working with the top provider of ADA retrofit components in the U.S. to include features such as an automated wheelchair ramp, a wheelchair securement system, and more. These features are due for release later this year or early next year.
Can I eat and drink on the shuttle?
Closed food and drinks are allowed on the shuttle, but no alcohol or smoking is allowed
Can I bring my pet on the shuttle?
Only service and companion animals are allowed to ride the shuttle
Can my child ride the shuttle alone?
Under the minor policy, children under 16 years of age must be accompanied by an adult. The adult must remain with the child for the duration of the trip and children must remain seated and wearing a seat belt for the entire ride.
How many people can ride on the shuttle?
Each shuttle holds up to 10 passengers
Can I bring my own car seat or booster for my children?
The shuttle does not have car seats or accessible tether anchors so bringing a car seat or booster is not an option for transporting small children. Children must be seated and wear seat belts at all times.
What does it cost to ride the shuttle?
During the initial launch period, the cost to ride the shuttles will be covered by Lake Nona and Beep.
What is the shuttle service route?
The shuttles will operate on the same fixed route between stops at the Lake Nona Town Center (located at the Pixon Apartments) and Laureate Park Village Center. Eventually, the plan is to significantly increase the number of shuttles and expand the route network to make getting around Lake Nona even easier.
Pick-up and drop-off are only available at the two designated stops and the shuttles cannot be hailed.
How often can I expect a shuttle?
A shuttle is expected to arrive at a stop every 10-15 minutes
Will there be an attendant on board?
Yes, a Beep attendant will always be aboard the shuttle while it is operational to ensure a pleasant and safe experience for passengers. The attendants are highly trained on the safety features of the shuttle and can take over manual operation of the shuttle at any time.